FAQ
Questions,answered.
The things people ask most. If yours isn't here, just ask.
- How much does a quote cost?
- Nothing. Quotes are free and carry no obligation. You only pay if you accept the price and the work goes ahead.
- How quickly can someone come out?
- Most non-urgent jobs are scheduled within a few days. Urgent work — no heat, active leaks, security problems — is prioritised, and we'll tell you honestly on the call what's realistic.
- Are your tradespeople insured?
- Yes. Every trade we work with is checked for valid public liability insurance and the licences their work requires before they take a job through us.
- What if the job is bigger than expected?
- We stop and talk to you. You'll get a revised quote to approve before any additional work starts — nothing extra appears on the invoice unless you agreed to it.
- Do you guarantee the work?
- Yes. Workmanship is guaranteed, and manufacturer warranties on parts are passed through to you. If something isn't right, tell us and we'll put it right.
- Do I need an account to get a quote?
- No. The quote form works without signing up. An account is only useful if you want to keep track of past requests in one place.
- What areas do you cover?
- We work across the greater Houston area. If you're just outside it, ask anyway — we'll tell you straight away whether we can reach you.